PEPTD SUPPORT
Start with the right support path
Choose the customer-facing route that matches your question. The PEPTD Support Desk is the canonical place to open or continue a support request.
Open or continue a support request
Use the Support Desk to open a new request or return to an existing conversation with your ticket number and email.
Open Support DeskExisting order
Use the order lookup for the latest customer-visible status associated with an order number, checkout email, and payment method.
Check order statusStorefront questions
Search the Help Center for answers about research-use boundaries, Canada delivery scope, availability, privacy, and storefront limitations.
Privacy controls
Review the current privacy-control status. Preference saving remains unavailable until PEPTD has a governed subject-linked consent model.
Review privacy